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Privacy Policy

AIM SYSTEM LIMITED, a Hong Kong-based IT company ("we," "us," or "our"), is committed to protecting the privacy of our website visitors and users ("you" or "your") in accordance with the Personal Data (Privacy) Ordinance (PDPO), Cap. 486 of the Hong Kong Special Administrative Region. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website at https://aimsys.net ("Website") or interact with us through our services, including our "Contact Us" form.


By using our Website or submitting your personal data, you acknowledge that you have read and understood this Privacy Policy.


1. Personal Data We Collect

"Personal data" refers to any information relating to an identified or identifiable individual, as defined under the PDPO. We collect personal data in the following ways:


1.1 Data You Provide Voluntarily

  • Contact Us Form: When you submit inquiries, questions, or requests via our "Contact Us" form, we may collect:
    • Name
    • Email address
    • Phone number (if provided)
    • Company name (if applicable)
    • Any other information you choose to include in your message
  • Service or Software Purchases: If you purchase our IT services or software, we may collect:
    • Billing information (e.g., name, address, payment details)
    • Contact details for service delivery
  • Marketing Preferences: If you opt in to receive promotional materials, we collect your contact details and preferences.


1.2 Data Collected Automatically

Website Usage Data: When you visit our Website, we may automatically collect non-personal data, including:

  • IP address (anonymized where possible)
  • Browser type and version
  • Operating system
  • Pages visited, time spent, and referring websites
  • Cookies or similar technologies (see Section 5 for details)

This data helps us analyze Website performance, improve user experience, and maintain security.


1.3 Data from Third Parties

We may receive personal data from third-party service providers (e.g., payment processors or analytics tools) when you interact with our Website or services. We ensure these providers comply with the PDPO and only share data necessary for the services provided.


2. Purposes of Collecting Personal Data

We collect and process personal data for the following lawful and relevant purposes:

  • To respond to your inquiries, questions, or requests submitted via the "Contact Us" form.
  • To process and deliver IT services or software you purchase.
  • To provide customer support and communicate with you about our services.
  • To send promotional materials or newsletters, if you have opted in (you may unsubscribe at any time).
  • To improve our Website, services, and software through analytics and user feedback.
  • To maintain the security and integrity of our Website and systems.
  • To comply with legal obligations under Hong Kong law or as required by regulatory authorities.

We will not collect personal data beyond what is necessary for these purposes or use it for unrelated purposes without your consent.


3. Disclosure of Personal Data

We keep your personal data confidential and will not disclose it to third parties except in the following circumstances:

  • Service Providers: We may share personal data with trusted third-party providers who assist with Website operations, payment processing, analytics, or customer support (e.g., hosting providers, payment gateways). These providers are contractually obligated to comply with the PDPO and maintain confidentiality.
  • Business Partners: If you purchase services or software, we may share necessary data with partners involved in delivery or support, with your consent.
  • Legal Requirements: We may disclose personal data to comply with Hong Kong laws, court orders, or regulatory requests, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to PDPO compliance.

We will not sell or share your personal data for direct marketing by third parties without your explicit consent.


4. Transfer of Personal Data Outside Hong Kong

Your personal data may be transferred to and processed in jurisdictions outside Hong Kong (e.g., for cloud storage or third-party services). We ensure that such transfers comply with the PDPO and that recipients maintain adequate data protection standards comparable to those in Hong Kong. Where required, we will seek your consent before transferring data overseas.


5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience, analyze usage, and maintain security. Cookies are small data files stored on your device.


  • Types of Cookies:
    • Essential Cookies: Necessary for Website functionality (e.g., navigation).
    • Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics).
    • Marketing Cookies: Used to deliver personalized content, if you opt in.
  • Managing Cookies: You can accept or reject non-essential cookies via our cookie consent tool or adjust your browser settings. Rejecting cookies may limit some Website functions.

For details on Google Analytics, see their Privacy Policy. We disclose the use of Google Analytics in compliance with their Terms of Service.


6. Data Security

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse, including:

  • Storing data on secure servers with restricted access.
  • Using encryption (e.g., Secure Socket Layer protocol) for data transmission.
  • Limiting access to authorized personnel only.
  • Regularly reviewing our security practices.

Despite these measures, no online system is completely secure. We cannot guarantee absolute protection against hacking or unauthorized access.


7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Contact form data is retained until your inquiry is resolved, unless you opt in for further communication.
  • Purchase-related data is kept for the duration of the service contract and as required for accounting or legal purposes.
  • Analytics data is anonymized and retained for statistical purposes.

When personal data is no longer needed, we securely delete or anonymize it.


8. Your Rights Under the PDPO

As a data subject, you have the following rights under the PDPO:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Opt-Out: Opt out of receiving promotional materials at any time by clicking "unsubscribe" in emails or contacting us.
  • Complaints: Lodge a complaint if you believe we have mishandled your personal data.

To exercise these rights, contact our Data Protection Officer:

  • By Mail: Aim System Ltd., Unit E, 30/F., Tower A Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
  • By Email: privacy@aimsys.net

We will respond to data access or correction requests within 40 days, as required by the PDPO. A reasonable fee may be charged for data access requests, but correction requests are free. We may verify your identity to ensure you are entitled to make the request.


9. Third-Party Links

Our Website may contain links to third-party websites (e.g., payment processors or partners). These sites have their own privacy policies, and we are not responsible for their practices. Please review their policies before sharing personal data.


10. Children’s Privacy

Our Website and services are not directed to individuals under 18. If you are under 18, please obtain consent from a parent or guardian before providing personal data. If we learn that we have collected data from a minor without consent, we will delete it promptly.


11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technology. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review it periodically.


12. Contact Us

For questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Address: Unit E, 30/F., Tower A, Billion Centre, 1 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong
  • Email: support-hkg@aimsys.net
  • Phone: (852) 2850 6718

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner for Personal Data (PCPD) at: